Customer Support Representative

Job Description

We are seeking an enthusiastic Customer Support Representative to join our team in Port Elizabeth. The ideal candidate should have a knack for solving problems and a passion for delivering outstanding customer service. You will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive experience with our services.

Responsibilities

• Engage with customers to understand their needs and provide solutions.
• Handle complaints in a professional and empathetic manner.
• Contribute to a positive team environment by sharing insights and ideas.
• Participate in training and development programs.
• Assist in creating customer service documentation and processes.

Requirements

Education

• High School Diploma or equivalent
• Bachelor's degree in Communications or related field is advantageous

Experience

• At least 2 years of experience in a customer support role

Technical Skills

• Zendesk or similar platform experience
• Google Suite

Soft Skills

• Adaptability
• Teamwork

Languages

• English: Fluent
• Xhosa: Basic

Advantageous

• Knowledge of customer support best practices: Awareness of industry standards for providing excellent customer support.
• Ability to mentor junior staff: Experience in training or guiding less experienced team members.

Benefits

• Comprehensive medical aid plan
• Annual leave and public holidays
• Employee discounts on services
• Team-building activities

Company Culture

• Diversity: We celebrate diversity and foster an inclusive workplace where everyone feels valued.
• Work-Life Balance: We support work-life balance and provide flexible working arrangements wherever possible.
• Community Engagement: We actively engage with the community through outreach programs and initiatives.