Hospitality Manager

Job Description

As a Hospitality Manager at Prestige Hotels Group, you will oversee daily operations, ensuring that every guest receives top-notch service and a memorable experience. You will lead the team, manage budgets, and implement strategies to improve guest satisfaction and operational efficiency.

Responsibilities

• Direct hotel operations while ensuring a seamless experience for guests.
• Coach and mentor team members to foster a positive workplace culture.
• Analyze financial data to improve revenue and minimize costs.
• Address guest complaints with empathy and efficiency.
• Develop and promote packages to enhance guest experiences.
• Implement sustainability initiatives in hotel practices.
• Evaluate and improve hotel services based on guest feedback.
• Lead the recruitment process for hotel staff.
• Conduct performance reviews and provide constructive feedback.
• Maximize operational synergies across departments.

Requirements

Education

• Degree in Business Management or related field
• Postgraduate qualification is preferred

Experience

• 7+ years of experience in hospitality management

Technical Skills

• Revenue Management
• Quality Assurance

Soft Skills

• Interpersonal Skills
• Adaptability

Certifications

• Hospitality Marketing Certification
• Project Management Professional (PMP)

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Background in event planning: Experience in coordinating events and conferences.
• Fluency in additional languages: Ability to converse in other South African languages is a plus.

Benefits

• Health and wellness programs
• Pension fund contributions
• Employee discounts on food and drinks
• Flexible working hours

Company Culture

• Innovation: We encourage creative thinking and innovation among our team to improve service delivery.
• Respect and Integrity: We value respect and integrity in all our interactions.
• Continuous Improvement: We are dedicated to improving our services and processes continually.