IT Support Technician

Job Description

We are seeking a proactive IT Support Technician to join our vibrant team in East London. The ideal candidate will have a knack for troubleshooting technical issues, supporting end-users, and maintaining our IT infrastructure. If you have a passion for technology and a commitment to providing excellent customer service, we want to hear from you.

Responsibilities

• Provide technical support for software applications and hardware systems.
• Manage and resolve incoming technical support requests.
• Keep updated on new technologies and systems.
• Participate in IT project implementations.
• Assist in data backups and recovery processes.
• Foster a productive working relationship with all staff.

Requirements

Education

• Higher Certificate in Information Technology or equivalent

Experience

• 3+ years of experience in a similar role

Technical Skills

• Linux
• Remote desktop support tools

Soft Skills

• Customer service orientation
• Time management

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Understanding of cloud service platforms like AWS or Azure.
• Basic scripting skills: Ability to write scripts for automation tasks.

Benefits

• Comprehensive health insurance
• Annual bonuses based on performance
• Training and certification reimbursements
• Work-from-home options where applicable

Company Culture

• Innovation Driven: We encourage innovative thinking and creativity in addressing challenges.
• Teamwork: Our success is built on teamwork and collaboration across departments.
• Employee Well-being: We prioritize the well-being of our employees and strive for a healthy work-life balance.