E-commerce Manager

Job Description

We are looking for a motivated E-commerce Manager in Cape Town who will be responsible for developing and implementing effective e-commerce strategies. The ideal candidate will possess strong analytical skills and a solid foundation in digital marketing to boost our online visibility and drive customer engagement.

Responsibilities

• Create and manage the e-commerce marketing calendar to align with promotional activities.
• Analyze customer feedback and adjust strategies accordingly.
• Work closely with the finance team to monitor revenue and expenses related to the e-commerce operations.
• Optimize product listings for better visibility on search engines.
• Evaluate and improve the return policies and customer service protocols.
• Facilitate collaboration between various departments to achieve e-commerce goals.
• Create engaging content for the website and social media channels.
• Report on e-commerce metrics and performance to senior management.
• Explore new e-commerce technologies and tools to implement across the platform.

Requirements

Education

• Bachelor's degree in Marketing or Business Administration
• Relevant industry certifications are a plus

Experience

• 5+ years of experience in e-commerce management or online retail

Technical Skills

• Digital marketing strategies
• E-commerce analytics

Soft Skills

• Creative thinking
• Problem-solving

Languages

• English: Fluent

Advantageous

• Proficiency in using Adobe Creative Suite: Ability to design marketing materials and product images.
• Experience in managing social media marketing campaigns: Expertise in running successful social media promotions.

Benefits

• Health and wellness programs for employees.
• Generous leave policies including paid vacation and sick leave.
• Team-building activities and company events.
• Flexible work hours to promote work-life balance.

Company Culture

• Respect and Trust: We maintain a culture of respect and trust, empowering each employee to contribute to their fullest potential.
• Continuous Improvement: We believe in the ongoing development of our employees, encouraging professional growth through training and mentorship.
• Work-Life Balance: We support a healthy work-life balance, offering flexible work arrangements.