IT Support Technician

Job Description

We are seeking an IT Support Technician to join our innovative team in Pietermaritzburg. The ideal candidate will be responsible for providing technical assistance and support to our staff and clients. You will troubleshoot hardware and software issues, ensuring smooth operations across our IT infrastructure. If you have a keen interest in technology and a knack for problem-solving, this is the perfect role for you.

Responsibilities

• Respond promptly to IT support requests and inquiries.
• Conduct routine checks and maintenance on IT infrastructure.
• Provide guidance and support for software applications used within the company.
• Work with vendors and service providers as necessary.
• Assist in the development of IT policies and procedures.
• Participate in team meetings to discuss ongoing issues and solutions.

Requirements

Education

• CompTIA A+ Certification or equivalent

Experience

• 2+ years of experience in technical support roles

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Analytical Skills
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience with VoIP technologies: Knowledge of setting up and troubleshooting VoIP systems.
• Understanding of cybersecurity principles: Familiarity with best practices for IT security.

Benefits

• Comprehensive health insurance
• Retirement savings plan
• Annual performance bonuses
• Opportunity for remote work

Company Culture

• Inclusivity: We believe in creating an inclusive workplace where everyone feels welcomed and valued.
• Work-Life Balance: We offer flexible working options to help employees maintain a healthy work-life balance.