IT Support Technician

Job Description

We are on the hunt for a skilled IT Support Technician to join our growing team! The successful candidate will be responsible for managing help desk queries, maintaining IT equipment, and ensuring the overall functionality of our IT infrastructure.

Responsibilities

• Analyze and resolve IT-related problems efficiently.
• Manage and prioritize support tickets to ensure timely responses.
• Perform daily monitoring of system performance and troubleshoot issues.
• Assist in training new employees on IT systems and policies.
• Review and update existing IT procedures and documentation.
• Provide support for mobile devices and remote access solutions.
• Coordinate with external vendors for hardware repairs and upgrades.
• Assist in maintaining cybersecurity protocols and procedures.
• Participate in regular team meetings to discuss improvements.
• Evaluate new software tools and technologies for potential incorporation.

Requirements

Education

• Certificate in IT or related field
• Bachelor's degree in Computer Science preferred

Experience

• 3+ years of IT support experience

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation Certification
• CompTIA Network+ Certification

Languages

• English: Fluent

Advantageous

• Familiarity with cloud storage solutions: Experience with cloud services such as Google Drive and Dropbox.
• Understanding of data backup protocols: Knowledge of data backup and disaster recovery procedures.

Benefits

• Attractive salary package
• Generous health, dental, and vision coverage
• Employee assistance programs
• Training and certification reimbursements

Company Culture

• Continuous Improvement: We believe in constantly improving our processes and services.
• Open Communication: We foster an environment of open communication and feedback.
• Work-Life Balance: We promote a healthy work-life balance for all employees.