General and Operations Manager

Job Description

As a General and Operations Manager, you will oversee the daily operations of our venue, ensuring exceptional service delivery and client satisfaction. Your leadership skills will help to guide a dynamic team while managing events and maintaining high standards.

Responsibilities

• Lead staff recruitment, training, and performance appraisals.
• Ensure all events are planned and executed according to client specifications.
• Monitor venue maintenance and address any issues promptly.
• Conduct market research to identify trends and opportunities.
• Establish and uphold relationships with clients and stakeholders.
• Analyze financial reports and adjust strategies accordingly.
• Ensure compliance with health and safety regulations.
• Drive marketing efforts for venue events through effective channels.
• Develop staff schedules to optimize resource allocation.
• Provide leadership and direction for operational initiatives.

Requirements

Education

• Master's degree in Hospitality Management or Business Administration is preferred

Experience

• 5+ years in an operational management role within hospitality

Technical Skills

• Financial Management
• Vendor Management

Soft Skills

• Problem-solving
• Team Collaboration

Languages

• English: Fluent

Advantageous

• Knowledge of audio/visual equipment: Experience managing AV setups for events.
• Familiarity with social media marketing tools: Ability to leverage social media for event promotion.

Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) with generous company match
• Flexible working arrangements
• Opportunities for professional development

Company Culture

• Continuous Improvement: We believe in growing and evolving together, constantly enhancing our skills.
• Respect and Integrity: We hold ourselves to the highest standards of professional conduct.
• Community Engagement: We are committed to giving back and positively impacting our community.