Retail Manager

Job Description

Retail Dynamics is seeking a passionate and experienced Retail Manager to oversee our Port Elizabeth store. As a Retail Manager, you'll be responsible for driving sales, managing staff, and ensuring a high standard of customer service. You will lead by example, fostering a positive work environment that prioritizes employee engagement and customer satisfaction.

Responsibilities

• Lead store staff in achieving sales goals while maintaining high standards of customer service.
• Oversee new product launches and promotions to maximize visibility and sales.
• Conduct regular training sessions to empower staff with product knowledge.
• Monitor inventory levels and coordinate with suppliers for stock replenishment.
• Implement loss prevention strategies to safeguard company assets.
• Cultivate strong relationships with customers and the local community.
• Evaluate staff performance and provide constructive feedback.
• Assist in budgeting and expense management for the store.
• Support the implementation of company initiatives and programs.
• Coordinate with loss prevention and HR in managing disciplinary actions.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• A diploma in Retail Management is a plus.

Experience

• Minimum of 3 years of experience in retail management or supervisory roles.

Technical Skills

• Sales Strategy Development
• Inventory Management

Soft Skills

• Leadership
• Communication

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with customer relationship management (CRM) software: Familiarity with tools like Salesforce to enhance customer engagement.
• Knowledge of local market trends in retail: Understanding of current retail trends and customer preferences in Port Elizabeth.

Benefits

• Competitive salary and performance bonuses
• Health and wellness benefits
• Employee discounts on store products
• Opportunities for career advancement and professional development

Company Culture

• Team-Oriented Environment: We prioritize teamwork and value contributions from all members, fostering a positive work culture.
• Customer-Focused: Our mission is to provide outstanding customer service, and our team reflects this commitment.
• Respect and Integrity: We believe in treating our employees and customers with respect and maintaining integrity in all interactions.