Hospitality Coordinator

Job Description

We are seeking a detail-oriented Hospitality Coordinator to manage our hospitality services in Johannesburg. In this role, you will oversee operations, manage staff, and ensure guest satisfaction through service excellence. If you have a knack for organization and a passion for hospitality, we want you on our team.

Responsibilities

• Manage day-to-day hospitality operations to ensure high-quality guest experiences.
• Train and supervise hospitality staff, promoting teamwork and excellence.
• Respond to guest inquiries and feedback with professionalism.
• Coordinate with various departments to uphold service standards.
• Oversee event planning and execution for seamless operations.
• Conduct staff performance evaluations and provide constructive feedback.
• Ensure compliance with health and safety regulations within the hospitality environment.
• Assist with marketing initiatives to promote hospitality services.

Requirements

Education

• Diploma in Hospitality or Event Management
• Bachelor's degree in Business or related field is preferred

Experience

• 3+ years of experience in a hospitality role with supervisory experience preferred

Technical Skills

• Hospitality Software
• Marketing Strategies

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Hospitality Management Certificate
• CPR Certification

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience in staff scheduling: Ability to create effective staff schedules based on service needs.
• Familiarity with hospitality software: Proficiency in using industry-standard hospitality software for operations.

Benefits

• Comprehensive health benefits including dental and vision
• Retirement savings plan with company match
• Employee discounts on hospitality services
• Professional development opportunities

Company Culture

• Inclusivity: Commitment to creating a diverse and inclusive workplace where everyone feels welcome.
• Service Excellence: We prioritize exceptional service and aim to exceed guest expectations.
• Community Engagement: Encouraging staff to engage with the local community and contribute positively.