Customer Support Representative

Job Description

We're seeking a dedicated Customer Support Representative to join our team in Port Elizabeth. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will have excellent communication skills and a passion for helping others.

Responsibilities

• Handle incoming customer calls and emails professionally.
• Follow up with customers to ensure their issues are resolved.
• Participate in team meetings focused on service improvement.
• Assist in maintaining the customer service knowledge base.
• Ensure compliance with company policies and procedures.
• Foster positive relationships with customers and teammates.

Requirements

Education

• Matriculation certificate or equivalent
• Relevant diploma or degree preferred

Experience

• At least 2 years in customer support or service roles

Technical Skills

• Familiarity with Help Desk software
• Basic troubleshooting skills

Soft Skills

• Empathy
• Adaptability

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Experience with remote customer service: Knowledge of providing support to customers from various locations.
• Multilingual abilities: Fluency in multiple languages will be an advantage.

Benefits

• Comprehensive medical aid coverage
• Paid time off and sick leave
• Training and development programs
• Employee discounts on products

Company Culture

• Inclusivity: We foster an inclusive culture that values diversity and encourages mutual respect among all team members.
• Work-Life Balance: We support a healthy work-life balance, recognizing that happy employees lead to satisfied customers.
• Innovation: Our culture encourages innovative thinking and creative problem-solving.