Retail Manager

Job Description

We are looking for an experienced Retail Manager to lead our team in Johannesburg. The ideal candidate will have a strong background in retail management, overseeing daily operations, and ensuring excellent customer service. You will play a crucial role in driving sales and enhancing the overall customer experience.

Responsibilities

• Oversee daily operations and manage the retail team to meet performance goals.
• Drive sales through innovative merchandising and effective team leadership.
• Provide exceptional customer service and deal with customer inquiries and complaints.
• Analyze financial reports and develop action plans for improvement.
• Manage stock levels and make key decisions about stock control.
• Coordinate training and development for staff to enhance skills and service.
• Implement marketing strategies to attract new customers.
• Ensure compliance with health and safety regulations.
• Maintain a clean and safe work environment.
• Foster a positive team culture and encourage employee engagement.

Requirements

Education

• Bachelor's degree in Business Management or related field
• Diploma in Retail Management preferred

Experience

• Minimum 5 years of experience in retail management

Technical Skills

• Retail Operations Management
• Customer Relationship Management

Soft Skills

• Leadership
• Communication

Certifications

• Retail Management Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience in multi-store management: Experience managing several retail locations simultaneously.
• Strong analytical skills: Ability to analyze data and make informed business decisions.

Benefits

• Attractive remuneration
• Comprehensive health coverage
• Generous employee discount programme
• Ongoing training and development opportunities

Company Culture

• Diversity: We celebrate diversity and welcome applicants from all walks of life.
• Growth and Development: We provide resources for personal growth and career development.