Hospitality Manager

Job Description

We are seeking an experienced Hospitality Manager to oversee hotel operations in Port Elizabeth. The ideal candidate will ensure exceptional service, manage staff, and optimize operational efficiency. Strong leadership skills and a passion for guest satisfaction are essential.

Responsibilities

• Lead hotel staff in maintaining high service standards and operational efficiency.
• Analyze market trends to develop pricing and promotional strategies.
• Ensure compliance with all local laws and regulations related to hospitality services.
• Manage guest relations and resolve customer complaints effectively.
• Foster a culture of teamwork and continuous improvement among staff.
• Prepare and manage annual budgets and forecasts.
• Monitor inventory and supplies to maintain operational effectiveness.
• Support the recruitment process to build a strong team.

Requirements

Education

• Bachelor's degree in Business Administration preferred

Experience

• 5+ years of experience in a managerial role within the hospitality sector

Technical Skills

• Customer Relationship Management
• Crisis Management

Soft Skills

• Problem-Solving
• Team Management

Certifications

• Certified Hotel Administrator (CHA)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with revenue management software: Familiarity with tools that optimize revenue through dynamic pricing.
• Strong network in the local hospitality industry: Connections with vendors and key players in the Port Elizabeth hospitality scene.

Benefits

• Competitive salary with performance bonuses
• Health insurance and wellness programs
• Paid vacation and flexible working hours
• Opportunities for professional development

Company Culture

• Guest-Centric Focus: We prioritize the needs and satisfaction of our guests above all else.
• Professional Growth: We support our employees in their career advancement through training and development.
• Team Collaboration: We encourage teamwork and collaboration across all departments.