Retail Manager

Job Description

We are seeking a Retail Manager to join our vibrant team in Durban. The successful candidate will oversee store operations, develop sales strategies, and lead a team to achieve targets. You will drive excellence in customer service and ensure optimal stock management.

Responsibilities

• Manage store operations and ensure operational excellence.
• Create an engaging environment that enhances the shopping experience.
• Drive sales through effective merchandising and promotional activities.
• Mentor and develop staff through performance management initiatives.
• Conduct regular audits to maintain store standards and compliance.
• Liaise with suppliers to ensure timely delivery and quality of products.
• Maintain accurate records of sales, stock levels, and financial transactions.
• Collaborate with the marketing team to execute strategies effectively.
• Address customer inquiries and resolve issues efficiently.
• Keep up-to-date with market trends and competitor activities.

Requirements

Education

• Bachelor's degree preferred but not essential

Experience

• 3-5 years in a retail supervisory role

Technical Skills

• Customer Relationship Management
• Staff Training

Soft Skills

• Communication
• Problem-Solving

Languages

• Zulu: Fluent

Advantageous

• Knowledge of Visual Merchandising: Experience in creative product placement and store aesthetics.
• Familiarity with Social Media Marketing: Understanding of how social media impacts customer engagement.

Benefits

• Health, dental, and vision insurance
• Retirement savings plans with company match
• Generous paid time off and holiday leave
• Support for further education and training

Company Culture

• Inclusivity: We embrace diversity and foster an inclusive workplace.
• Innovation: We encourage innovative thinking and creativity within our teams.
• Work-Life Balance: We promote a healthy work-life balance for all our employees.