Family Independence Case Manager

Job Description

The Family Independence Case Manager plays a crucial role in guiding families towards self-sufficiency. The incumbent will assess client eligibility, create personalized action plans, and connect clients with essential community resources.

Responsibilities

• Conduct comprehensive assessments to determine client eligibility for government programs.
• Create tailored action plans coordinating with various support services.
• Facilitate access to community resources, including housing, health care, and employment programs.
• Document and track client progress in case management software.
• Engage in regular communication with clients to provide ongoing support.
• Advocate for client needs within the organization and external agencies.
• Attend relevant training sessions to stay updated about community services.
• Maintain an up-to-date knowledge of social welfare policies and best practices.
• Foster a supportive environment that encourages client participation and feedback.

Requirements

Education

• Bachelor's degree in social work, human services, or related field
• Master's degree is a plus

Experience

• Minimum of 2 years' experience in case management or related field

Technical Skills

• Excellent communication
• Knowledge of social services

Soft Skills

• Empathy and compassion
• Time management

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Master's degree in social work, human services, or related field: Advanced education may enhance understanding of complex social issues.
• Experience in working with families and children: Knowledge of family dynamics and challenges.

Benefits

• Competitive salary package
• Health and wellness programs
• Flexible working hours
• Opportunities for professional development

Company Culture

• Community Engagement: We believe in actively engaging with our community to identify and address the needs of families.
• Teamwork: Collaboration is key; we work together to provide the best outcomes for our clients.
• Impact-driven: Our mission focuses on making a real difference in the lives of families.