IT Support Technician

Job Description

We are currently seeking an IT Support Technician to provide top-notch technical support to our clients in Port Elizabeth. The ideal candidate will possess a solid understanding of IT systems and demonstrate a proactive approach to resolving issues. You will work closely with users to ensure their technical needs are met efficiently.

Responsibilities

• Respond to support tickets in a timely manner.
• Troubleshoot and resolve network connectivity issues.
• Assist with the onboarding of new employees regarding IT setup.
• Keep track of IT inventory and resources.
• Develop and maintain user manuals and training guides.
• Collaborate with other IT team members on projects.
• Perform regular system updates and security checks.
• Evaluate and suggest new IT solutions and tools.
• Resolve escalated technical issues efficiently.

Requirements

Education

• IT Certification (e.g., CompTIA A+)

Experience

• 1+ years of experience in technical support roles

Technical Skills

• Remote Support Tools
• Office 365

Soft Skills

• Problem-Solving

Certifications

• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Background in managing and troubleshooting VoIP systems.
• Familiarity with ticketing systems: Experience using ticketing systems for tracking support requests.

Benefits

• Comprehensive health insurance
• Paid time off and holiday leave
• Annual performance bonus
• Employee training programs

Company Culture

• Diversity: We embrace diversity and inclusivity within our work culture.
• Work-Life Balance: We prioritize maintaining a healthy work-life balance for our employees.
• Community Engagement: Actively participating in our local community is important to us.