IT Support Technician

Job Description

As an IT Support Technician, you will take on a key role in our organization by ensuring all IT systems run smoothly. You will diagnose and resolve technical issues, assist users in solving software and hardware problems, and contribute to continuous improvement of our IT services. Join us at Tech Innovations Inc. to advance your IT career.

Responsibilities

• Respond to support tickets and address user issues with priority.
• Set up new user accounts and manage user access.
• Assist with server maintenance and network troubleshooting.
• Provide guidance on software upgrades and installations.
• Monitor system performance and implement improvements.
• Assist in data backups and recovery procedures.
• Contribute to IT projects and initiatives as needed.
• Perform vulnerability assessments and maintenance of security protocols.

Requirements

Education

• Diploma in IT or related field

Experience

• 1+ year of hands-on experience in IT support

Technical Skills

• ITIL Knowledge
• Help Desk Software

Soft Skills

• Team collaboration
• Customer service orientation

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity: Understanding of best practices for maintaining security and data protection.
• Experience with mobile device management: Hands-on experience with managing mobile devices and security protocols.

Benefits

• Comprehensive health insurance coverage
• Employee training and upskilling opportunities
• Annual leave and sick leave benefits
• Work-from-home options when applicable

Company Culture

• Continuous Learning: We believe in continuous learning and provide ample training opportunities.
• Work-Life Balance: We prioritize a healthy work-life balance for all employees.
• Community Engagement: We encourage our employees to engage with the community through various initiatives.