IT Support Technician

Job Description

Join our teams as an IT Support Technician in Johannesburg, where you will be at the forefront of troubleshooting, installing, and maintaining IT systems. Your responsibilities will include responding to support requests, conducting equipment checks, and liaising with users to enhance their IT experience. We value a positive attitude, hands-on experience, and a commitment to ongoing learning in a fast-paced environment.

Responsibilities

• Troubleshoot and resolve connectivity issues for networked environments.
• Participate in IT projects aimed at improving overall infrastructure.
• Document resolutions and share knowledge with the team.
• Assist with IT training sessions for staff.
• Ensure compliance with IT policies and procedures.
• Develop and maintain user guides and FAQs.

Requirements

Education

• Technical Certificate in IT or related field
• Bachelor's degree in IT is preferred

Experience

• 3+ years of experience in technical support

Technical Skills

• Hardware and Software Troubleshooting
• Network Security

Soft Skills

• Communication
• Leadership

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certificate

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Knowledge of VoIP systems: Experience in managing and troubleshooting VoIP systems.
• Familiarity with cloud platforms: Knowledge of platforms such as Azure or AWS.

Benefits

• Health insurance with additional wellness benefits
• Performance-related annual bonuses
• Generous leave policies including parental leave
• Support for ongoing education and certifications

Company Culture

• Innovation-Driven: Our team is encouraged to think innovatively, bringing new ideas to the table.
• Work-Life Balance: We prioritize maintaining a healthy work-life balance for all employees.
• Community Engagement: We actively engage with our local community, promoting positive initiatives.