Hospitality Manager

Job Description

Join our dynamic team as a Hospitality Manager where you will be responsible for overseeing the daily operations of our hotel in Durban. Your role will involve not just ensuring excellent service delivery but also managing budgets, staff, and guest experiences. We're looking for someone who thrives in a fast-paced environment and possesses a deep understanding of the hospitality industry.

Responsibilities

• Supervise and direct the hotel's daily operations.
• Train, supervise, and evaluate hotel staff.
• Oversee inventory and ordering of supplies.
• Control operational budgets and expenditures.
• Ensure guest satisfaction through quality service.
• Implement health and safety protocols.
• Handle guest issues and complaints promptly.
• Maintain relationships with local businesses for collaboration.
• Coordinate marketing efforts to boost occupancy rates.
• Ensure all hotel facilities are clean, properly maintained, and operational.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• Master's degree is an advantage

Experience

• 3-5 years of experience in hotel management or related roles

Technical Skills

• Customer Service
• Budget Management
• Staff Management

Soft Skills

• Leadership
• Communication
• Problem-solving

Certifications

• Certified Hospitality Administrator (CHA)
• First Aid Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with hotel management software: Familiarity with property management systems and booking engines.
• Fluent in an additional language (e.g., Afrikaans): Ability to communicate in multiple languages is advantageous.

Benefits

• Comprehensive health insurance plans
• Flexible working hours
• Paid time off and sick leave
• Professional development opportunities

Company Culture

• Teamwork: We believe in collaborative efforts to enhance guest experiences and staff well-being.
• Innovation: We embrace new ideas and technologies to improve our services.
• Diversity: We value diverse backgrounds and perspectives within our team.