IT Support Technician

Job Description

We are seeking a detail-oriented IT Support Technician who will support our IT team in delivering top-notch technical assistance to our clients. Your duties will involve diagnosing issues, installing software, and educating users on various technologies, all while ensuring high levels of customer satisfaction.

Responsibilities

• Install, configure, and maintain operating systems and application software.
• Monitor IT systems for performance and ensure compliance with company protocols.
• Serve as a resource for IT-related queries and provide solutions.
• Gather user requirements to improve IT services and support.
• Generate reports on IT system usage and issues for management review.

Requirements

Education

• Bachelor's degree in Information Technology or a related field

Experience

• 3+ years of experience in technical support

Technical Skills

• Mac OS
• VoIP Systems

Soft Skills

• Time Management
• Team Collaboration

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Networking certifications: Relevant certifications like CCNA or CompTIA Network+.
• Project management skills: Ability to manage small IT projects effectively.

Benefits

• Comprehensive health insurance
• Paid time off and holidays
• Retirement savings plan with employer contributions
• Career advancement opportunities

Company Culture

• Innovation-Driven: We're dedicated to embracing new ideas and innovative practices to improve our services.
• Work-Life Balance: We prioritize a healthy work-life balance, offering flexible scheduling options.
• Respectful Environment: Our workplace culture promotes respect and open communication among all employees.