Receptionist and Information Clerk

Job Description

We are looking for a passionate and organized Receptionist and Information Clerk to join our team. The ideal candidate will possess excellent communication skills, manage client appointments, and ensure smooth operations at the front desk.

Responsibilities

• Check clients in and out, ensuring a seamless process.
• Maintain up-to-date knowledge of spa services and offers.
• Handle scheduling conflicts or changes efficiently.
• Assist in marketing initiatives to promote spa services.
• Ensure confidentiality and privacy of client information.
• Promote a calm and soothing atmosphere in the reception area.
• Conduct regular checks on supplies and assist with inventory.
• Aid in training new reception staff when necessary.

Requirements

Education

• High school diploma or equivalent

Experience

• Previous experience in a spa or wellness centre is advantageous

Technical Skills

• Cash handling
• POS systems (e.g., Square)

Soft Skills

• Empathy
• Team collaboration

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Bilingual: Ability to speak English and one other local language is a plus.
• Previous experience in a related role: 1-2 years of experience in a similar position is preferred.

Benefits

• Attractive salary package with performance bonuses.
• Comprehensive medical aid cover.
• Employee discounts on spa services.
• Opportunities for career advancement.

Company Culture

• Welcoming Environment: We foster a warm and inclusive atmosphere where all staff and clients feel at home.
• Passion for Wellness: Our team is dedicated to enhancing clients' well-being and beauty through exceptional services.
• Continuous Improvement: We encourage feedback and innovation, always striving for better processes and services.