Travel Consultant

Job Description

We are on the hunt for passionate Travel Consultants in Durban who thrive on helping clients discover the world. You'll be responsible for crafting personalized travel itineraries, providing expert advice, and delivering outstanding customer service. If you have a flair for travel and a knack for building relationships, this could be your dream role!

Responsibilities

• Consult with clients to understand their travel desires and expectations.
• Research and recommend travel destinations, accommodations, and activities.
• Process payments and manage financial transactions related to travel services.
• Follow up with clients after their trips to gather feedback and ensure satisfaction.
• Maintain database records and manage client profiles for future reference.
• Collaborate with colleagues to share knowledge and improve service delivery.

Requirements

Education

• Diploma or degree in Travel Management or related field
• Advanced certifications in travel management are a plus

Experience

• 3+ years of direct experience in travel consultancy

Technical Skills

• Travel Booking Software
• Social Media Marketing

Soft Skills

• Time management skills
• Adaptability

Certifications

• IATA Certification
• Certified Travel Specialist

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Understanding of international travel regulations: Knowledge of visa processes and international travel laws is beneficial.
• Experience in group travel planning: Ability to organize travel for groups will be advantageous.

Benefits

• Attractive remuneration package
• Comprehensive healthcare plans
• Flexible work hours and remote work options
• Training and professional development programs

Company Culture

• Customer-Centric Approach: We prioritize our clients' needs and strive for exceptional service.
• Diversity and Inclusion: We celebrate diverse perspectives and promote an inclusive workplace.
• Work-Life Balance: We support our employees in achieving a healthy work-life balance.