Technical Support Engineer

Job Description

We are on the lookout for a passionate Technical Support Engineer to join our Johannesburg team. The successful candidate will assist customers in troubleshooting technical issues and ensuring they receive top-notch support. Strong communication skills and a knack for problem-solving are essential in this role.

Responsibilities

• Deliver exceptional customer service while assisting clients with technical difficulties.
• Investigate and resolve hardware and software issues for end-users.
• Maintain a high level of product knowledge to provide accurate information.
• Coordinate with other departments to address customer needs effectively.
• Monitor support tickets and follow up with clients as necessary.
• Contribute suggestions for improvements to customer support processes.

Requirements

Education

• Degree in Computer Science or related discipline
• Certifications in networking or troubleshooting preferred

Experience

• 3+ years of technical support experience

Technical Skills

• Linux Operating Systems
• Hardware Diagnosis

Soft Skills

• Teamwork
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of VoIP technologies: Understanding of Voice over IP systems and troubleshooting.
• Experience with cloud services: Familiar with cloud platforms and services, particularly in support contexts.

Benefits

• Comprehensive medical aid plans
• Annual leave and public holidays
• Supportive work culture with mentoring
• Discounts on company products and services

Company Culture

• Innovation-Driven: We encourage innovation and creative solutions to meet our customers' evolving needs.
• Inclusivity: Our workplace embraces diversity and fosters an inclusive environment for all employees.