Customer Service Representative

Job Description

Join our dynamic team as a Customer Service Representative in Port Elizabeth. You will be the first point of contact for our clients, guiding them through inquiries and addressing any concerns they may have. We're looking for someone with excellent communication skills and a friendly demeanor to enhance customer satisfaction.

Responsibilities

• Manage customer inquiries and ensure all requests are addressed promptly.
• Work collaboratively with other departments to resolve customer issues.
• Monitor customer satisfaction and follow up on feedback.
• Assist in updating customer service protocols as needed.
• Deliver training to new team members and support peer development.

Requirements

Education

• Matric certificate or equivalent
• Certificate in Customer Service is preferred

Experience

• 3+ years of experience in customer-facing roles

Technical Skills

• CRM Software Proficiency
• Microsoft Office Skills

Soft Skills

• Time Management
• Teamwork

Languages

• English: Fluent
• isiXhosa: Conversational

Advantageous

• Multilingual skills: Ability to communicate in multiple languages is a bonus.
• Previous sales experience: Background in sales can provide an added advantage.

Benefits

• Comprehensive health and wellness benefits
• Retirement savings plan with employer contributions
• Paid time off and holiday leave
• Access to employee training and development programs

Company Culture

• Innovation and Creativity: We encourage creative solutions and innovative ideas from our team members.
• Inclusivity: We celebrate diversity and create an inclusive workplace.
• Continuous Improvement: We are dedicated to improving our processes and delivering quality service.