Customer Service Representative

Job Description

Join our Durban-based team as a Customer Service Representative! Your role will involve assisting customers with their queries, ensuring a high level of service, and contributing to our reputation for excellence.

Responsibilities

• Answer customer questions and provide accurate information.
• Handle customer complaints with empathy and professionalism.
• Use CRM software to track customer interactions and inquiries.
• Work towards individual and team performance goals.
• Engage in continuous training and development.
• Support promotional campaigns and initiatives as required.

Requirements

Education

• Matric qualification is essential
• Higher Certificate or Diploma in Customer Service is advantageous

Experience

• 2-4 years in customer service or call center environment

Technical Skills

• Help Desk Software
• Data Entry

Soft Skills

• Time Management
• Empathy

Certifications

• Customer Service Professional Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Knowledge of customer service best practices: Familiarity with industry standards and practices.
• Sales experience: Background in upselling or cross-selling services.

Benefits

• Attractive salary with performance bonuses
• Comprehensive medical aid
• Professional development opportunities
• Flexible work hours from time to time

Company Culture

• Diversity and Inclusion: We celebrate diverse perspectives and encourage all employees to contribute.
• Innovation: We promote innovative ideas and value creative solutions.
• Continuous Improvement: We strive to constantly enhance our processes and services.