Customer Support Representative

Job Description

As a Customer Support Representative, you will play a key role in delivering exceptional service to our clients. Your responsibilities will include answering queries, resolving issues, and ensuring customer satisfaction. We're looking for someone with a passion for helping others and a knack for problem-solving.

Responsibilities

• Assist customers with product inquiries and support.
• Ensure a high level of customer service is maintained.
• Participate in team meetings to discuss improvements.
• Escalate issues to management when necessary.
• Contribute to a positive team environment.

Requirements

Education

• Matric Certificate
• Diploma in Customer Service or related field is an advantage

Experience

• 1-4 years of experience in customer relations or support

Technical Skills

• Call Centre Software
• Data Entry Skills

Soft Skills

• Interpersonal Skills
• Time Management

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Prior experience in a similar role in the tech industry: Familiarity with technology products and services is advantageous.
• Knowledge of customer feedback tools: Experience with tools that gather and analyze customer feedback.

Benefits

• Comprehensive medical aid options.
• Flexible working hours.
• Annual team-building events.
• Continuous training and development opportunities.

Company Culture

• Growth Mindset: We encourage personal and professional growth in a dynamic work environment.
• Open Communication: We promote transparency and open dialogue across all levels of the organization.
• Commitment to Excellence: We strive for excellence in all aspects of our work.