Tour Guide

Job Description

Join our team as a Tour Guide in Johannesburg, where you'll lead groups through the vibrant city, sharing insights about its rich history and culture. This role requires great communication skills and a deep passion for guiding.

Responsibilities

• Provide informative and entertaining commentary throughout tours.
• Adapt tours based on group preferences and interests.
• Handle any emergencies or issues that arise during tours with professionalism.
• Promote a positive company image through excellent customer service.
• Assist with tour planning and itinerary adjustments as needed.
• Stay current on local events and attractions to provide updated information.

Requirements

Education

• Bachelor's degree in Tourism or Hospitality is preferred
• Tour guide certification may be required based on company policies

Experience

• 3+ years of experience in tour guiding or related field

Technical Skills

• Cultural Knowledge
• Presentation Skills

Soft Skills

• Customer Service
• Problem solving

Certifications

• Tour Guide Certification
• First Aid Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• First Aid certification: Certification in basic first aid to ensure guest safety.
• Marketing skills: Ability to promote tours and engage with potential customers.

Benefits

• Health insurance options
• Annual performance bonuses
• Opportunities for training and development
• Employee recognition programs

Company Culture

• Innovation: We strive for creativity and innovation in all aspects of our business.
• Inclusivity: We maintain a culture of inclusivity, welcoming diverse perspectives.
• Community Engagement: Community involvement is central to our mission — we give back wherever we can.