Technical Support Specialist

Job Description

We are in search of a dedicated Technical Support Specialist to join our team in Port Elizabeth. The ideal candidate will be responsible for troubleshooting technical issues, providing solutions, and ensuring customer satisfaction by delivering exceptional support for our products and services. Strong communication and problem-solving skills are essential as you'll be the first point of contact for our customers.

Responsibilities

• Serve as the primary point of contact for customers seeking technical assistance.
• Identify, research, and resolve customer issues effectively.
• Conduct product training sessions for customers as required.
• Maintain knowledge base articles and contribute to improvements.
• Support the implementation of new technology and product updates.
• Work collaboratively with cross-functional teams to improve service delivery.

Requirements

Education

• Bachelor's degree in Computer Science or a related field

Experience

• 3+ years of experience in technical support or customer service roles.

Technical Skills

• Remote Desktop Support
• Operating Systems

Soft Skills

• Teamwork
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud technologies: Understanding of cloud platforms and services, such as AWS or Azure.
• Experience with ticketing systems: Knowledge of IT service management tools for tracking customer inquiries.

Benefits

• Health and wellness benefits
• Flexible working hours
• Employee discounts on products and services
• Annual performance bonuses

Company Culture

• Professional Growth: We emphasize ongoing training and development for our employees.
• Work-Life Balance: Promoting a healthy work-life balance is essential to our company ethos.
• Customer Focus: Our commitment to excellent customer service drives everything we do.