Customer Support Representative

Job Description

We are searching for a dynamic Customer Support Representative to join our team in Pretoria. The successful candidate will play a key role in providing exceptional support to our customers, ensuring their needs are met promptly and efficiently.

Responsibilities

• Manage incoming calls and customer service inquiries professionally.
• Guide customers through our products and services and identify opportunities for upselling.
• Handle complaints and provide appropriate solutions and alternatives.
• Track and report on customer service metrics and performance goals.
• Participate in team meetings to discuss strategies for improving customer experience.
• Ensure all customer feedback is captured and acted upon promptly.

Advantageous

• Knowledge of product management: Understanding of the product lifecycle and support processes.
• Fluency in additional languages: Ability to converse in languages other than English and Afrikaans is a plus.

Benefits

• Yearly bonus based on performance
• Pension fund contributions
• Employee training programs
• Paid time off and holidays

Company Culture

• Innovation: We encourage innovative thinking and embrace new ideas.
• Work-Life Balance: We promote a healthy work-life balance for our employees.
• Employee Recognition: We believe in recognizing and rewarding hard work and dedication.