Customer Support Representative

Job Description

Join Future Services Ltd. as a Customer Support Representative, where you'll be the frontline for our customers. Your responsibilities will include handling inquiries, providing support, and resolving complaints. We're looking for a proactive individual who can thrive in a lively environment, ensuring our customers feel valued and heard.

Responsibilities

• Manage customer accounts and assist with account-related inquiries.
• Provide training and support to customers on product usage.
• Gather feedback from customers to inform product development.
• Assist in the implementation of customer service policies.
• Foster a positive relationship with customers through effective communication.
• Ensure compliance with company policies and procedures.
• Identify areas for personal development and seek training opportunities.

Requirements

Education

• Matric Certificate or equivalent
• Higher Certificate in Customer Service is advantageous

Experience

• 3+ years of experience in customer service or call center

Technical Skills

• Help Desk Software
• Data Entry

Soft Skills

• Conflict resolution
• Teamwork

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Familiarity with e-commerce platforms: Experience with online retail systems and processes.
• Leadership experience: Previous roles that involved leading or mentoring team members.

Benefits

• Comprehensive health insurance plan
• Flexible working arrangements
• Employee discount programs
• Continued professional development opportunities

Company Culture

• Inclusivity: We embrace diversity and create an inclusive workplace for all team members.
• Innovation: We encourage innovative thinking and seek new ways to improve our services.
• Work-Life Balance: We promote a healthy work-life balance to enhance employee satisfaction.