Technical Support Engineer

Job Description

As a Technical Support Engineer, you will be the first line of contact for our customers, providing exceptional technical support for our products and services. You will troubleshoot issues and provide solutions promptly, enabling our customers to achieve maximum efficiency with our technologies. Your role will involve collaborating with cross-functional teams to ensure customer issues are resolved effectively and efficiently.

Responsibilities

• Assist customers in troubleshooting and guiding them through solutions.
• Ensure all customer interactions are logged and tracked systematically.
• Provide feedback to management regarding common technical issues.
• Keep abreast of new product updates and changes.
• Collaborate with cross-functional teams to resolve complex issues.

Requirements

Education

• Bachelor's degree in IT or related field
• CompTIA A+ certification preferred

Experience

• 3+ years of experience in technical support or a related area

Technical Skills

• Windows and Mac OS
• Network Troubleshooting
• Software Installation

Soft Skills

• Customer Service
• Communication Skills

Certifications

• ITIL Foundation Certification
• CompTIA Network+

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with CRM software: Familiarity with customer relationship management tools is beneficial.
• Knowledge of scripting languages: Basic scripting skills can improve troubleshooting efficiency.

Benefits

• Competitive salary and performance bonuses
• Health and wellness benefits
• Opportunities for professional development
• Flexible working hours

Company Culture

• Team Collaboration: We believe in team collaboration and open communication to solve challenges.
• Innovation: Innovation is at the heart of our company culture; we encourage creative ideas.
• Respect and Inclusion: We value diversity and strive for an inclusive environment.