Help Desk Analyst

Job Description

As a Help Desk Analyst in our dynamic team, you will be responsible for resolving user issues, providing technical support, and keeping communication lines open between IT and the end-users. This is a fantastic opportunity to grow and develop your career in the IT support field while working in a friendly, collaborative environment.

Responsibilities

• Manage calls and tickets to ensure all incidents are resolved efficiently.
• Perform routine maintenance on technical equipment as needed.
• Provide guidance to junior help desk staff when required.
• Assist in the onboarding process by providing IT orientation to new hires.

Requirements

Education

• National Diploma in IT or equivalent
• Higher Education degree is preferred

Experience

• 3+ years in a technical support role

Technical Skills

• Technical Troubleshooting
• Active Directory

Soft Skills

• Team Collaboration
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience in a help desk role within a corporate environment: Demonstrated experience supporting users in a corporate IT setting.
• Basic scripting knowledge: Knowledge of scripting for automating simple tasks is a plus.

Benefits

• Health, dental, and vision insurance
• Annual performance bonus
• Opportunities for professional development
• Wellness programs and support

Company Culture

• Continuous Learning: We incentivize personal and professional growth through workshops and training.
• Work-Life Balance: Promoting a healthy work-life balance is crucial to our productivity and morale.