Hospitality Manager

Job Description

We are looking for a passionate Hospitality Manager to lead our team in Cape Town. You will be responsible for enhancing guest satisfaction, managing staff, and ensuring the hotel meets its operational goals while maintaining a high standard of service.

Responsibilities

• Lead hotel operations to ensure a seamless guest experience.
• Conduct regular staff training sessions to enhance service quality.
• Analyze financial reports and make recommendations for improvement.
• Foster a positive work environment that encourages collaboration.
• Implement marketing strategies to increase occupancy rates.
• Coordinate with maintenance to ensure hotel facilities are well-maintained.
• Handle guest inquiries and resolve issues in a timely manner.
• Promote sustainability initiatives within hotel operations.
• Work with the sales team to identify new business opportunities.
• Report directly to the General Manager on hotel performance metrics.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• Master's degree is an advantage

Experience

• 5+ years in a hospitality managerial role

Technical Skills

• Budget Management
• Customer Service Excellence

Soft Skills

• Leadership
• Communication

Certifications

• Certified Hospitality Supervisor
• First Aid Certification

Languages

• English: Fluent

Advantageous

• Experience with property management systems: Familiarity with hotel software like Opera or RoomMaster.
• Fluency in a second language: Ability to communicate in Afrikaans or another language is a plus.

Benefits

• Competitive salary and performance bonuses
• Health and wellness benefits including gym membership
• Generous leave allowances
• Staff discounts on hotel services

Company Culture

• Teamwork: A collaborative environment where every team member is valued.
• Guest-Focused: Our guests are at the heart of everything we do.
• Innovation: We encourage creative thinking to improve guest experience.