Customer Service Representative

Job Description

As a Customer Service Representative based in Durban, you'll play a crucial role in maintaining our high standards of customer satisfaction. You will troubleshoot issues, answer questions, and provide information to ensure a seamless customer journey. We're looking for someone who is not only passionate about service but can communicate clearly and effectively.

Responsibilities

• Assist customers in navigating through our products and services.
• Effectively manage a high volume of customer calls.
• Provide durable solutions to recurring customer issues.
• Strive to achieve monthly performance targets.
• Report on customer feedback and suggest improvements.
• Actively engage in team collaboration and knowledge sharing.
• Participate in staff training and continuous learning.
• Maintain a positive and helpful demeanor at all times.

Requirements

Education

• High school diploma or equivalent
• Bachelor’s degree in a related field is preferred

Experience

• 2+ years of customer service experience is a plus

Technical Skills

• Customer Service Software
• Data Entry Skills

Soft Skills

• Interpersonal Skills
• Time Management

Languages

• English: Fluent
• Afrikaans: Basic

Benefits

• Comprehensive health benefits
• Paid time off and sick leave
• Employee discounts
• Paid training and development programs

Company Culture

• Growth and Development: Our focus is on nurturing our employees' professional growth and development.
• Open Communication: We encourage open dialogue and value feedback from our team members.
• Fun Atmosphere: We believe in balancing hard work with fun and camaraderie.