E-commerce Manager

Job Description

As an E-commerce Manager, you will take charge of driving sales growth and managing customer engagement via digital platforms. You'll analyze market trends and competitor strategies to continuously adjust and enhance our online offerings in line with customer expectations.

Responsibilities

• Enhance the overall user experience of the website and mobile platforms.
• Set seasonal and annual sales goals, adjusting strategies accordingly.
• Participate in product planning and inventory management discussions.
• Utilize customer insights to create personalized shopping experiences.
• Keep abreast of e-commerce trends and technology to remain competitive.

Requirements

Education

• Master's degree in Business or Marketing is preferred

Experience

• 5+ years overseeing e-commerce at a managerial level

Technical Skills

• Customer Relationship Management (CRM) Software

Soft Skills

• Strategic Planning

Certifications

• Digital Marketing Certification
• Certified E-commerce Professional

Languages

• English: Fluent

Advantageous

• Familiarity with UX/UI principles: An understanding of user experience and interface design to enhance online sales.
• Knowledge of Mobile Commerce (m-commerce): Experience in optimizing e-commerce for mobile platforms.

Benefits

• Competitive salary with performance-based bonuses
• Medical aid and retirement benefits
• Opportunities for professional development and training
• Flexible working hours
• Team-building outings and events

Company Culture

• Innovation: We thrive on innovation, fostering a culture that encourages creative solutions.
• Collaboration: Teamwork and collaboration are central to our practices, ensuring diversity of thought.
• Customer Focus: Our customers are at the heart of everything we do, driving our decisions and services.