Hospitality Manager

Job Description

We are on the lookout for an experienced Hospitality Manager to join our team in beautiful Cape Town. This role involves overseeing all aspects of hotel operations, ensuring high standards of guest service, and leading a team dedicated to providing exceptional hospitality experiences. The ideal candidate will have a passion for the hospitality industry, strong leadership skills, and a knack for problem-solving.

Responsibilities

• Manage all aspects of hotel operations, focusing on guest experience and satisfaction.
• Recruit, train, and supervise staff, ensuring service excellence.
• Develop budgets, forecasts, and financial reports.
• Handle guest feedback and ensure follow-ups on issues raised.
• Work with local businesses to promote partnerships and events.
• Implement training programs to enhance staff skills.
• Organize and oversee special events to increase hotel visibility.
• Conduct market research to stay competitive in the hospitality sector.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree in Hospitality Management is preferred

Experience

• 7+ years of experience in a senior hospitality role

Technical Skills

• Event planning
• Sales and marketing

Soft Skills

• Team building
• Conflict resolution

Certifications

• Hospitality Sales and Marketing Certification

Languages

• English: Fluent
• Xhosa: Basic

Advantageous

• Experience in a luxury hotel environment: Worked in high-end hospitality settings, focusing on excellent guest service.
• Bilingual: Fluent in both English and Afrikaans or another local language.

Benefits

• Comprehensive health insurance options
• Performance-based bonuses
• Flexible working hours
• Opportunities for career development

Company Culture

• Innovation: We encourage innovative thinking and creativity in all aspects of our operations.
• Employee Development: We invest in ongoing training and development opportunities for our staff.
• Sustainability: We are committed to environmentally sustainable practices within our operations.