Hotel Manager

Job Description

Join our team as a Hotel Manager in Port Elizabeth! In this role, you will manage daily hotel operations, enhance guest experiences, and lead an exceptional team. Ideal candidates will have a proven track record in hotel management and strong leadership skills.

Responsibilities

• Schedule and supervise staff to ensure adequate coverage.
• Implement and maintain quality standards in all hotel services.
• Respond promptly to guest inquiries and feedback.
• Plan and manage special events and functions held at the hotel.
• Analyze market trends to discover new business opportunities.
• Assist with recruitment, training, and performance evaluations of hotel staff.
• Develop and enforce operational policies and procedures.
• Review and approve expenditures, ensuring budget compliance.

Requirements

Education

• Degree in Hospitality Management or related field

Experience

• 5+ years of experience in hotel management

Technical Skills

• Customer Service
• Budget Management
• Staff Management
• Marketing

Soft Skills

• Leadership
• Communication
• Problem-solving
• Time Management

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with Property Management Software: Knowledge of hotel management systems like Opera or Maestro.
• Multilingual: Ability to communicate in multiple languages is a plus.

Benefits

• Attractive salary package with annual bonuses.
• Comprehensive health insurance for employees.
• Training and development opportunities.
• Flexible work schedules.

Company Culture

• Team Spirit: We promote a collaborative environment where every team member is valued.
• Innovation: Encouraging innovation is at the heart of our operational philosophy.
• Customer Focus: A passion for delivering exceptional guest experiences drives everything we do.