Customer Service Assistant

Job Description

As a Customer Service Assistant in Durban, you will play a key role in enhancing customer satisfaction by addressing inquiries and resolving issues promptly. Ideal candidates will have excellent communication skills and a passion for helping others.

Responsibilities

• Handle customer queries via phone, email, and in-person.
• Manage product returns and exchanges efficiently.
• Engage in proactive conversations with customers to enhance their experience.
• Work closely with the sales team to facilitate order processing.
• Implement feedback mechanisms to gather customer insights.
• Keep up-to-date with product knowledge to assist customers effectively.
• Support marketing initiatives by promoting ongoing offers and services.

Requirements

Education

• High School Diploma or equivalent
• Bachelor's degree in Communication or related field is a plus

Experience

• 1-3 years of experience in customer service roles

Technical Skills

• Experience with call center software
• Data Entry skills

Soft Skills

• Empathy
• Active Listening

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Bilingual capabilities: Fluency in multiple languages is a plus.
• Prior experience in retail: Experience in a retail environment will be beneficial.

Benefits

• Comprehensive health coverage
• Flexible working hours
• Training and development programs
• Employee discounts

Company Culture

• Continuous Learning: We support professional development and continuous skill enhancement.
• Fun Work Environment: We foster a fun and engaging workplace that encourages a positive culture.