Customer Support Representative

Job Description

As a Customer Support Representative at Customer Solutions Corp., you will be the frontline of communication with our customers. You will be tasked with ensuring inquiries are handled promptly, providing solutions, and maintaining a positive company image. This role requires a proactive attitude and a knack for problem-solving.

Responsibilities

• Assist customers with troubleshooting and account management.
• Engage in active listening to understand customer issues.
• Meet performance metrics for customer satisfaction.
• Participate in team meetings to discuss service improvements.
• Provide training and support to customers on product usage.

Requirements

Education

• Matric/High School Diploma
• Professional certification in customer service or related field is preferred

Experience

• 2+ years of experience in customer support

Technical Skills

• Help Desk Software
• Social Media Platforms

Soft Skills

• Adaptability
• Teamwork

Languages

• English: Fluent
• Sesotho: Conversational

Advantageous

• Experience in a call center environment: Understanding of high-volume customer interactions and processes.
• Knowledge of customer engagement strategies: Ability to implement strategies for improved customer engagement.

Benefits

• Healthcare benefits including dental and vision coverage
• Generous paid time off and holiday leave
• Ongoing training and career development
• Recognition and rewards programs

Company Culture

• Open Communication: We promote open dialogue and transparency among all employees.
• Diversity and Inclusion: We are committed to fostering a diverse workplace where all voices are valued.
• Continuous Improvement: Our team continuously seeks opportunities for personal and professional growth.