Customer Support Representative

Job Description

We are seeking a passionate Customer Support Representative to join our Durban office. In this role, you will be the first point of contact for our customers, assisting them with their inquiries and ensuring a positive experience.

Responsibilities

• Respond promptly to customer queries and concerns.
• Order processing and follow-up on delivery status.
• Promote additional services to customers as appropriate.
• Contribute to team performance metrics by meeting individual targets.
• Utilize problem-solving skills to handle customer issues effectively.
• Participate in team meetings to share best practices.
• Support the development of customer support procedures.

Requirements

Education

• Bachelor's degree in Business or related field
• Relevant customer service certifications would be beneficial

Experience

• 2+ years of experience in customer service, preferably in a tech environment

Technical Skills

• CRM Software
• Troubleshooting Skills

Soft Skills

• Conflict Resolution
• Teamwork

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Knowledge of IT Systems: Familiarity with general IT systems and applications will be an advantage.
• Certifications in Customer Service: Any certifications from recognized customer service programs.

Benefits

• Comprehensive health and wellness programs.
• Work-life balance initiatives including flexible work hours.
• Employee discounts on products and services.
• Supportive environment fostering career growth.

Company Culture

• Collaboration: Teamwork is at the heart of what we do; we believe in achieving more together.
• Recognition: We acknowledge and celebrate successes within our team.
• Flexibility: We offer flexible working arrangements to meet the needs of our employees.