Technical Support Specialist

Job Description

We are seeking a dedicated Technical Support Specialist to join our Johannesburg team. In this role, you'll leverage your technical expertise to assist clients with resolving their IT issues promptly and effectively, ensuring high levels of customer satisfaction.

Responsibilities

• Act as the primary point of contact for technical inquiries.
• Resolve issues with speed and accuracy, maintaining high customer satisfaction.
• Assist with the installation and configuration of IT systems.
• Manage and prioritize support tickets efficiently.
• Collaborate with the product and development teams to resolve bugs.
• Provide feedback to management on recurring issues and customer feedback.
• Ensure compliance with IT security standards and policies.

Requirements

Education

• Matric or equivalent qualification
• Degree in Computer Science or related discipline is preferred

Experience

• 3+ years in a technical support or IT role

Technical Skills

• Linux Operating Systems
• Remote Desktop Support

Soft Skills

• Time Management
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience using remote support tools: Knowledge of tools like LogMeIn or similar.
• Understanding of IT Security Principles: Knowledge of common IT security practices is a plus.

Benefits

• Access to wellness programs
• Paid time off and holidays
• Performance-based bonuses
• Employee discounts on services

Company Culture

• Innovation: We promote a culture of innovation, allowing employees to explore new ideas and technologies.
• Diversity and Inclusion: We celebrate diversity and work hard to create an inclusive environment for all employees.
• Work-Life Balance: We support our employees in achieving a healthy work-life balance.