Your Applcation has already been submitted

Go to Applications

Job Description
As a Customer Success Manager in Durban, you will play a pivotal role in enhancing customer satisfaction and loyalty. Your primary focus will be to ensure clients achieve their desired outcomes through our products and services, nurturing long-term relationships by addressing their needs effectively.

Category: Customer Service and Support - Customer Success
Full Time
  • R480,000 - R600,000 / Year
  • R40000 - R50000 / Month

Closing Date: 2025-02-15
Location: Durban
Job Responsibilities
  • Actively engage with customers to assess their satisfaction and gather actionable insights.
  • Implement customer success frameworks to improve retention and reduce churn.
  • Coordinate with internal teams to resolve customer inquiries and issues effectively.
  • Analyze customer health scores and develop strategies to boost client engagement.
  • Lead customer training initiatives and share best practices to maximize product adoption.
  • Establish metrics to evaluate the effectiveness of customer success strategies.
  • Build strong relationships with key stakeholders within customer organizations.
  • Maintain thorough documentation of customer interactions for future reference.
  • Promote advocacy and referrals by creating positive customer experiences.
  • Continuously seek opportunities to expand knowledge on our offerings and industry trends.
Job Requirements
  • Bachelor's degree in Business Administration or related field
  • Postgraduate qualification preferred
  • Customer Relationship Management (CRM) software Proficient in using CRM tools to manage customer interactions.
  • Data Analysis Able to analyze customer data and derive actionable insights.
  • Communication Exceptional verbal and written communication skills.
  • Problem-solving Strong ability to resolve customer issues effectively.
  • Customer Success Manager Certification
  • Project Management Professional (PMP) Certification
  • English (Fluent)
  • Afrikaans (Conversational)
Advantageous
  • Familiarity with SaaS products: Understanding of Software as a Service business models.
  • Experience in cross-functional team leadership: Ability to lead and collaborate with diverse teams for customer success.
Benefits
  • Attractive remuneration with annual bonuses
  • Health, dental, and vision insurance coverage
  • Remote working options and flexible scheduling
  • Continual learning and growth opportunities
Company Culture
  • Innovation: We're dedicated to creativity and innovative thinking, encouraging fresh ideas from our team.
  • Supportive Environment: We create a nurturing workplace where employees feel valued and respected.
  • Community Engagement: We actively engage with the local community, fostering meaningful relationships.
How to Apply
  • Once you have logged in and completed your profile, simply click "Apply Now" to add your application for the Customer Success Manager position and share your profile with the recruiter.
Other Customer Service and Support Jobs (1384 Listings)
Categories: >Customer Service and Support - Customer Success

Account Manager

Fulltime, Pretoria


We are on the lookout for an experienced Account Manager in Pretoria, who will be responsible for managing client accounts and ensuring their satisfaction. This role requires a proactive individual with a knack for problem-solving and excellent communication skills, committed to achieving targets and delivering results.

R300,000 - R420,000

Customer Support Representative

Full-time, Durban


We are seeking a passionate Customer Support Representative to join our Durban office. In this role, you will be the first point of contact for our customers, assisting them with their inquiries and ensuring a positive experience.

R180,000 - R250,000

Customer Experience Manager

Fulltime, Johannesburg


As a Customer Experience Manager, you will be at the forefront of our customer engagement strategies. Your role involves ensuring that our customers have the best possible experience, from the moment they interact with our brand to the resolution of their queries. We're looking for a passionate leader who can inspire the team and drive initiatives that enhance customer satisfaction.

R480,000 - R600,000

Customer Support Representative

Fulltime, Port Elizabeth


We are seeking an enthusiastic Customer Support Representative to join our team in Port Elizabeth. The ideal candidate should have a knack for solving problems and a passion for delivering outstanding customer service. You will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive experience with our services.

R120,000 - R180,000


View full list here:
Customer Service and Support

Blog Articles

Graduate Employment in South Africa: Strategies for New Entrants
Graduate Employment in South Africa: Strategies for New Entrants
2024-08-29

Discover practical strategies for new graduates entering the South African job market. Learn how to stand out and secure your first job effectively..

How to Ace Your Job Interview: Tips for South African Job Seekers
How to Ace Your Job Interview: Tips for South African Job Seekers
2024-08-29

Discover effective tips tailored for South African job seekers to excel in job interviews. Learn how to prepare, present, and leave a lasting impression..

Understanding the Impact of Economic Policies on Job Creation in South Africa
Understanding the Impact of Economic Policies on Job Creation in South Africa
2024-08-29

Explore how economic policies influence job creation in South Africa. Learn about the strategies, challenges, and opportunities in the South African labour market..

Navigating the South African Job Market: Essential Tips for Job Seekers
Navigating the South African Job Market: Essential Tips for Job Seekers
2024-08-29

Discover key insights and strategies for job seekers in South Africa. From understanding the recruitment process to acing interviews, our guide covers it all..

Bridging the Gap: Workplace Readiness Programs in South Africa
Bridging the Gap: Workplace Readiness Programs in South Africa
2024-08-29

Explore how workplace readiness programs are closing the gap between education and employment in South Africa, providing skills and opportunities for the youth..

© Copyright 2025 Jobfly.co.za All Rights Reserved.