Customer Success Manager

As a Customer Success Manager in Durban, you will play a pivotal role in enhancing customer satisfaction and loyalty. Your primary focus will be to ensure clients achieve their desired outcomes through our products and services, nurturing long-term relationships by addressing their needs effectively.

Category: Customer Service and Support - Customer Success
Full Time

• R480,000 - R600,000 / Year
• R40000 - R50000 / Month

Closing Date: 2025-02-15
Location: Durban

• Actively engage with customers to assess their satisfaction and gather actionable insights.
• Implement customer success frameworks to improve retention and reduce churn.
• Coordinate with internal teams to resolve customer inquiries and issues effectively.
• Analyze customer health scores and develop strategies to boost client engagement.
• Lead customer training initiatives and share best practices to maximize product adoption.
• Establish metrics to evaluate the effectiveness of customer success strategies.
• Build strong relationships with key stakeholders within customer organizations.
• Maintain thorough documentation of customer interactions for future reference.
• Promote advocacy and referrals by creating positive customer experiences.
• Continuously seek opportunities to expand knowledge on our offerings and industry trends.

• Bachelor's degree in Business Administration or related field
• Postgraduate qualification preferred
• Customer Relationship Management (CRM) software Proficient in using CRM tools to manage customer interactions.
• Data Analysis Able to analyze customer data and derive actionable insights.
• Communication Exceptional verbal and written communication skills.
• Problem-solving Strong ability to resolve customer issues effectively.
• Customer Success Manager Certification
• Project Management Professional (PMP) Certification
• English (Fluent)
• Afrikaans (Conversational)

• Familiarity with SaaS products: Understanding of Software as a Service business models.
• Experience in cross-functional team leadership: Ability to lead and collaborate with diverse teams for customer success.

• Attractive remuneration with annual bonuses
• Health, dental, and vision insurance coverage
• Remote working options and flexible scheduling
• Continual learning and growth opportunities

• Innovation: We're dedicated to creativity and innovative thinking, encouraging fresh ideas from our team.
• Supportive Environment: We create a nurturing workplace where employees feel valued and respected.
• Community Engagement: We actively engage with the local community, fostering meaningful relationships.

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