First-Line Supervisor of Office and Administrative Support Workers

Job Description

We are seeking a First-Line Supervisor to oversee daily operations within our toll collection facilities in Johannesburg. You'll manage a dynamic team, ensuring optimal performance, compliance with protocols, and excellent customer interactions.

Responsibilities

• Lead and manage the toll collector team, fostering high levels of motivation and accountability.
• Ensure thorough training and development processes for all new hires.
• Implement effective strategies to enhance customer satisfaction at toll collection points.
• Regularly evaluate team performance and provide constructive feedback.
• Take a proactive approach in resolving operational issues and improving processes.
• Engage with customers to understand their concerns and improve service delivery.
• Delve into daily transaction records, ensuring accuracy and compliance with company policies.
• Maintain effective communication with the Toll Plaza Manager regarding operational updates.
• Develop and maintain a thorough understanding of toll collection systems and procedures.

Requirements

Education

• Supervisory or management experience preferred

Experience

• 2+ years with experience in customer service roles.

Technical Skills

• Customer Service Skills
• Traffic Law Knowledge

Soft Skills

• Problem Solving
• Attention to Detail

Certifications

• Supervisory Training Certificate

Languages

• Afrikaans: Conversational

Advantageous

• Knowledge of South African traffic laws: In-depth understanding of traffic regulations impacting toll operations.
• Experience with staff training and development: Proven ability to train and mentor team members effectively.

Benefits

• Health, dental, and vision insurance
• Employee wellness programmes
• Paid time off and holiday leave
• Flexible working options

Company Culture

• Inclusiveness: We embrace diversity and believe that different perspectives enhance our success.
• Work-Life Balance: We promote a healthy work-life balance, understanding the need for flexibility.
• Innovation: We encourage innovative thinking and welcome new ideas from all team members.