Customer Service Representative

Job Description

As a Customer Service Representative, you will be responsible for delivering outstanding support to our customers in Durban. You'll manage inquiries, resolve issues, and ensure a seamless experience for each customer. If you're a friendly, patient individual who loves to help, we want you on our team!

Responsibilities

• Handle customer inquiries and complaints with professionalism and empathy.
• Track and manage customer interactions in our software system.
• Work closely with other departments to resolve issues and improve service.
• Engage positively with customers to enhance their experience.
• Provide training support for junior staff members.
• Participate in ongoing training to improve service skills and product knowledge.

Requirements

Education

• Matric plus relevant customer service experience
• A degree or diploma in Communications is beneficial

Experience

• 2+ years in customer relations or support roles

Technical Skills

• Data Entry
• Customer Feedback Tools

Soft Skills

• Adaptability
• Teamwork

Certifications

• Customer Engagement Certification

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Knowledge of company products and services: Understanding of our offerings leads to better customer interactions.
• Experience in a call center environment: Background in a busy call center boosts customer service skills.

Benefits

• Attractive salary package with additional incentives.
• Comprehensive healthcare coverage.
• Generous leave policies.
• Professional development opportunities.

Company Culture

• Diversity: We celebrate diversity and promote an inclusive workplace for all.
• Supportive Environment: Our workplace is supportive and encourages personal and professional growth.
• Innovation Focused: We strive for innovation in customer service, embracing new ideas and technologies.