Tech Support Specialist - Johannesburg - Service Desk Analyst

Job Description

As a Tech Support Specialist at Tech Service Solutions, you will be the first line of support for our clients. You will handle inquiries, troubleshoot issues, and provide solutions to ensure customer satisfaction. Your role is crucial in maintaining our high standards of service delivery.

Responsibilities

• Serve as the primary point of contact for customers requesting technical support.
• Log customer interactions and maintain detailed records of issues and resolutions.
• Advocate for customer needs by providing feedback to product and engineering teams.
• Participate in the development of training materials for new support staff.
• Create a positive customer experience through effective communication and problem-solving.

Requirements

Education

• Relevant certifications in IT support are a plus

Experience

• 2+ years of technical support experience, preferably in a service desk environment

Technical Skills

• Linux OS
• Remote Desktop Tools
• Ticketing Systems

Soft Skills

• Problem-solving
• Teamwork

Languages

• English: Fluent

Advantageous

• ITIL Foundation Certification: Desirable for knowledge in IT service management principles.
• Cisco Certified Network Associate (CCNA): Advantageous for networking knowledge.

Benefits

• Market-related salary with bonuses
• Comprehensive health insurance
• Flexible working arrangements
• Career advancement opportunities

Company Culture

• Innovation Focus: We foster a culture of innovation where creative thinking is encouraged.
• Work-Life Balance: We value our employees' well-being and promote a healthy work-life balance.