Technical Support Engineer

Job Description

Looking for a driven Technical Support Engineer in Durban! You'll be responsible for providing high-level technical support while collaborating with our dedicated team to ensure seamless operation for our clients.

Responsibilities

• Offer technical support for various software applications and systems.
• Identify and troubleshoot network connectivity issues.
• Monitor system performance and user feedback.
• Prepare regular reports on technical support activities.
• Assist in configuration and installation of new systems.
• Serve as a point of contact for major incidents.
• Collaborate on projects to enhance service delivery.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Relevant certifications in technical support are preferred

Experience

• 3-5 years of experience in IT support

Technical Skills

• Database Management
• Helpdesk Software

Soft Skills

• Adaptability
• Problem-solving

Certifications

• CompTIA Security+

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience with mobile troubleshooting: Ability to resolve issues on mobile devices and apps.
• Knowledge of scripting languages: Familiarity with scripting languages such as Bash or Python.

Benefits

• Comprehensive employee health benefits
• Retirement savings plan with company contributions
• Flexible work hours
• Training and professional development opportunities

Company Culture

• Innovation: We foster a creative environment where new ideas are welcomed.
• Diversity and Inclusion: We celebrate diversity and ensure an inclusive work environment.
• Work-life Balance: Our policies promote a healthy balance between work and personal life.