Account Manager

Job Description

We are seeking a passionate Account Manager to handle client relationships and ensure satisfaction in Johannesburg. The ideal candidate will be responsible for increasing account profitability, developing strong relationships with clients, and addressing their needs promptly to enhance overall business performance.

Responsibilities

• Assess client performance metrics and propose improvements.
• Stay informed on industry trends to offer innovative solutions.
• Engage with clients through various communication channels.
• Facilitate resolution of client issues in a timely manner.
• Document account activity and progress in the CRM system.
• Support contract renewals and negotiations.

Requirements

Education

• Bachelor's degree in Marketing or related field
• Postgraduate qualifications are a plus

Experience

• 5+ years of experience in client-facing roles

Technical Skills

• Data Analysis
• Client Reporting

Soft Skills

• Interpersonal Skills
• Time Management

Languages

• English: Fluent
• isiZulu: Basic

Advantageous

• Experience managing a team: Previous experience leading a small team of account managers.
• Proficiency in additional CRM tools: Familiarity with various CRM tools beyond the standard offerings.

Benefits

• Attractive commission structure for exceeding targets
• Health and wellness programs
• Work-from-home options available
• Support for further education and training

Company Culture

• Client-centric approach: Our focus is always on our clients, ensuring we meet their expectations and needs.
• Respect and Inclusion: We embrace diversity and ensure an inclusive workplace where everyone is respected.
• Employee Engagement: We prioritize employee engagement in our decision-making processes.