Hospitality Manager

Job Description

We are seeking a detail-oriented and dynamic Hospitality Manager to oversee our Johannesburg location. The successful candidate will ensure that our guests receive top-notch service while managing the daily operations of the hotel.

Responsibilities

• Lead hotel operations, ensuring a welcoming atmosphere for all guests.
• Supervise front desk staff and manage guest services.
• Implement training programs to enhance staff performance and service quality.
• Conduct regular inspections of premises to ensure cleanliness and safety.
• Act as a liaison between guests and management, addressing concerns promptly.
• Maintain accurate records related to hotel operations and financials.
• Develop marketing plans in collaboration with the sales team to enhance hotel visibility.
• Monitor staff performance and provide constructive feedback.
• Participate in budget planning and cost control measures.
• Ensure that all hotel policies are followed accordingly.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• Master's degree is a plus

Experience

• 5+ years of experience in hotel management or similar role

Technical Skills

• Leadership
• Budget Management
• Customer Service

Soft Skills

• Problem-solving
• Communication

Certifications

• Certified Hospitality Manager (CHM)

Languages

• English: Fluent

Advantageous

• Experience in event management: Proficient in planning and managing events to enhance hotel offerings.
• Knowledge of property management systems (PMS): Familiarity with software used in hotel operations for bookings and management.

Benefits

• Competitive salary with performance bonuses
• Medical aid and health insurance
• Opportunities for career advancement
• Employee discounts on hotel services

Company Culture

• Team-oriented Environment: We value collaboration and teamwork to achieve our goals.
• Commitment to Sustainability: Our company is dedicated to environmentally friendly practices.
• Continuous Improvement: We encourage staff to seek personal and professional growth.