Customer Support Agent

Job Description

As a Customer Support Agent, you will be the first point of contact for our customers, providing them with excellent service and support. You'll handle inquiries via phone, email, and chat, ensuring a seamless customer experience.

Responsibilities

• Assist customers with product and service questions.
• Manage complaints and ensure customer satisfaction.
• Provide feedback to the management team to improve processes.
• Stay updated on product knowledge and company policies.
• Contribute to team efforts by accomplishing related tasks.
• Maintain a positive and proactive approach to customer care.

Requirements

Education

• Matric certificate or equivalent
• Bachelor's degree in Communications or relevant field is preferred

Experience

• 2+ years of experience in a call center or customer support role

Technical Skills

• CRM Software
• Data Entry Skills

Soft Skills

• Active Listening
• Teamwork

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience in Sales or Upselling: Background in sales can be beneficial for upselling products.
• Certificate in Customer Service: Any additional qualifications in customer service are an advantage.

Benefits

• Salary range of R12000 - R16000 per month
• Comprehensive health and wellness benefits
• Employee development opportunities
• Work-life balance initiatives

Company Culture

• Supportive Environment: We provide a supportive work environment for all our employees.
• Innovation: We value innovative ideas and encourage our team to share their thoughts.
• Open Communication: Our doors are always open for constructive feedback and dialogue.