IT Support Technician

Job Description

Join our team as an IT Support Technician and help us deliver top-notch support. You will be responsible for troubleshooting, system maintenance, and assisting staff with IT-related inquiries. If you have a keen eye for detail and enjoy working in a fast-paced environment, this role is perfect for you!

Responsibilities

• Troubleshoot and resolve IT-related issues efficiently.
• Perform regular system maintenance and updates.
• Document IT procedures and create user guides.
• Install software applications and ensure licensing compliance.
• Maintain an inventory of IT equipment and supplies.
• Provide support for remote and onsite users.
• Ensure data backup and recovery processes are in place.
• Assist in the implementation of new IT solutions.

Requirements

Education

• Diploma in IT or equivalent
• Bachelor's degree in Computer Science is an advantage

Experience

• 2+ years in IT Support or related field

Technical Skills

• Windows OS
• Active Directory
• Networking
• Hardware Support

Soft Skills

• Customer Service
• Time Management
• Problem-Solving

Languages

• English: Fluent
• Afrikaans: Intermediate

Advantageous

• CompTIA A+ certification: Recognized certification demonstrating proficiency in IT support.
• Experience with ticketing systems: Familiarity with tracking and managing support requests.

Benefits

• Competitive salary and benefits package
• Health insurance and retirement plans
• Flexible working hours
• Opportunities for professional development

Company Culture

• Teamwork: We emphasize collaboration and accountability within our teams.
• Innovation: Encouraging fresh ideas and innovative thinking is part of our culture.
• Inclusivity: We are committed to diversity and creating an inclusive workplace.