Hospitality Manager

Job Description

Join our team as a Hospitality Manager, where you'll be responsible for the overall management of our Durban property. The successful candidate will have a flair for customer service and a knack for leading a diverse team.

Responsibilities

• Drive operational excellence in all service areas of the hotel.
• Evaluate performance metrics and implement improvement plans.
• Establish and maintain strong relationships with vendors and local businesses.
• Conduct regular inspections to ensure quality and cleanliness standards.
• Lead staff meetings and training sessions for continuous improvement.
• Manage reservations systems and ensure proper staffing levels.
• Work collaboratively with the marketing team to promote services effectively.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• Master's degree is advantageous

Experience

• 5+ years of experience in hospitality management or related roles

Technical Skills

• Customer Service
• Budget Management

Soft Skills

• Leadership
• Communication

Languages

• English: Fluent

Advantageous

• Experience with hospitality software: Familiarity with hotel management systems and POS software.
• Culinary knowledge: Background in food and beverage operations is preferred.

Benefits

• Competitive salary and performance bonuses
• Health and wellness benefits
• Paid time off and holidays
• Career advancement opportunities

Company Culture

• Team Spirit: We emphasize a collaborative environment where everyone plays a part in our success.
• Innovation: We encourage new ideas to enhance our services and guest experiences.
• Commitment to Excellence: Our commitment is to provide only the best experience to our guests.